Privacy Policy

1. Introduction

BetterHomeHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our site.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and contact information (email, phone, address)
• Account credentials (username, password)
• Project details and quote requests
• Business information (for tradespeople)
• Payment information (processed securely by third-party providers)
• Communications with our support team

Usage Information

We automatically collect certain information when you use our service:

• Log data (IP address, browser type, operating system)
• Device information and identifiers
• Usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Match customers with suitable tradespeople
• Process transactions and payments
• Send notifications and updates
• Respond to customer support inquiries
• Improve our services and user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Lead Matching

When you submit a quote request, we share relevant project information with matched tradespeople. Personal contact details are only shared when a tradesperson purchases the lead.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform:

• Payment processors (Stripe, PayPal)
• Email service providers
• Cloud hosting services
• Analytics providers

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Staff training on data protection practices
• Incident response procedures

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict processing of your information
• Data portability
• Object to processing
• Withdraw consent

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

These cookies are necessary for our website to function and cannot be disabled.

Performance Cookies

These cookies help us understand how visitors interact with our website.

Marketing Cookies

With your consent, we may use cookies to deliver personalized advertisements.

8. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.